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Covid Information

Covid Information

We have covid protocols in place in all our clinic sites. We would respectfully ask that you respect these procedures in order to keep our customers and staff safe

  • Please arrive at your appointment on time, rather than early, in order the rooms can be cleaned and we can socially distance in the waiting area
  • Please wear a mask, we can provide one if you forget
  • Please cancel your appointment if you have covid symptoms eg. a persistent cough or high temperature
  • Practitioner will be wearing full PPE, adhering to BSHAA covid guidelines

We look forward to welcoming you at one of our clinics soon


GP Referral

GP Referral ear wax

I wanted to talk about GP referrals. Because of pressures on GP surgeries due to Covid, I am seeing more clients in my clinics with issues other than ear wax. People are coming in with various symptoms such as pain, tinnitus, discharge or fluid. Others present for an ear wax removal appointment and otoscopy reveals there is no wax blockage. I am pleased to see clients in this way as I can do the video otoscopy and save the photo image of their ear/ears. I can email the photo to the client and they can then use this image to email to their GP as part of an econsultation.

This photo is a client who had their ears cleared of wax and initially the ears looked normal and healthy after the procedure. They returned a week later complaining of pain and sensitivity to loud noise in the right ear. The ear still looked normal so I recommended a GP consultation who prescribed an inhaler. The client returned again a few weeks later as the symptoms had got worse. This time, the eardrum was bulging and looked like there was excessive fluid the middle ear. I emailed the photo to the client and recommended an emergency GP consultation with a view to an ENT referral.

She called me last week. ENT gave her a course of steroids for a middle ear infection and said if it had been left much longer she would have had to have had a steroid injection in the ear and may have lost her hearing. Needless to say the client was very happy we were able to send the picture so quickly to the GP who acted swiftly to get the client the diagnosis she needed for ENT