Frequently Asked Questions (FAQs)

We can usually offer an appointment within 3 to 5 days. We run regular, professional ear care clinics across three convenient Hampshire locations to ensure you receive timely treatment:

Havant: Our primary clinic at Davies Pharmacy is open on Tuesdays, Wednesdays and Thursdays

Petersfield: Is open every Thursday at The Grange Surgery

Wickham: Running every Monday at The Wickham Surgery

Yes, all of our clinical premises feature full disabled access. For added convenience, our Petersfield and Wickham clinics offer free, accessible parking directly outside the surgeries.

No, we are not qualified or insured to provide ear care services to individuals under 18 years of age. Children and young adults experiencing ear problems or blockages should be referred to specialised NHS care.

Our transparent pricing structure includes a comprehensive medical consultation and a detailed ear health inspection using digital Video Otoscopy

One Ear: £60

Both Ears: £80

Consultation Only (No wax or infection found): £30

Every appointment includes high-definition before-and-after video images so you can see the results of your treatment firsthand.

No, micro-suction ear wax removal does not hurt. It is widely recognised as the safest, gentlest, and most effective method of clearing earwax blockages. Unlike old-fashioned ear syringing, microsuction gently lifts the wax out of the ear canal using a precise, low-pressure medical suction unit without altering the delicate pressure or balance of the inner ear.

Yes. If you have a known perforated eardrum, micro-suction is the only safe procedure to remove earwax. Traditional water-based ear syringing or irrigation must never be used on a perforated eardrum, as water entering the middle ear can cause severe pain and infection.

Yes, it is perfectly safe to perform microsuction in the presence of an ear infection. Before starting, we perform a thorough digital video otoscopy to evaluate your ear canal. Safely clearing away blocked wax can actually relieve pressure, improve your hearing, and give us a crystal-clear view of the tissue. We can then securely email these high-resolution images to you to present to your GP for any necessary antibiotic prescriptions.

Yes, microsuction is highly safe under these circumstances, provided it is performed by a clinical expert.

Our lead practitioner, Jaine Walker, qualified as a Hearing Aid Audiologist in 2006 and has over 20 years of dedicated audiology experience. We carefully review your medical history and complete a formal consent form before every procedure to ensure total safety.

Yes, we strongly recommend using dedicated olive oil ear drops for 3 to 5 days leading up to your booking. This crucial preparation gently lubricates the ear canal and softens hard, impacted cerumen, making the extraction process significantly smoother and more comfortable.

We firmly advise against using bicarbonate of soda or harsh over-the-counter chemical drops. Because these products are highly acidic, they frequently cause irritation, leaving the delicate lining of the ear canal dry and sore.

Furthermore, chemical drops dissolve earwax into a muddy paste consistency, which is much more difficult to remove cleanly via suction than oil-softened wax.

Read our detailed guide on things an ear wax specialist wishes you knew about earwax to learn more

Hearing aids act as a physical barrier inside the ear canal, blocking the body’s natural self-cleaning "conveyor belt" mechanism. This causes wax to compress and accumulate against the sensitive microphone and receiver ports.

For an in-depth breakdown of how to care for your devices and avoid technical damage, please read our latest article on why hearing aids get blocked with earwax.