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Why use a family business?

Here at Waxaxe we are proud to be a local, independent, family business. Ben is the telephone/email contact, booking appointments and ensuring the clinics run smoothly. Jaine, Ben’s partner and owner, and Emma, Ben’s daughter, work in the clinics doing the ear wax removal. Supporting a family-owned business provides unique advantages and meaningful impacts for customers, employees, and the community. Here's why choosing a family business is beneficial:

Personalised Service

  • Stronger Relationships: Family businesses often prioritise building long-term relationships with their customers.
  • Customized Solutions: They offer more flexibility to meet individual needs since they are not constrained by corporate policies.

Commitment to Quality

  • Pride in Their Work: Family businesses are often built on a legacy of hard work and reputation, which motivates them to provide high-quality products or services.
  • Long-Term Vision: Their focus on maintaining the business for future generations drives a commitment to excellence.

Support for Local Communities

  • Keeps Wealth Local: Like other small businesses, family-owned enterprises reinvest in the local economy and provide jobs for community members.
  • Community Involvement: Family businesses often take an active role in community events and charitable activities.

Authenticity and Trust

  • Transparent Values: They operate based on shared family principles, creating an authentic and trustworthy environment.
  • Reputation Matters: The business’s name is often tied to the family, so there’s an extra incentive to ensure customer satisfaction.

Stronger Employee Relationships

  • Team Atmosphere: Many family businesses treat employees like extended family, fostering a supportive and inclusive work environment.
  • Loyalty and Stability: Their emphasis on stability and personal connections often leads to lower employee turnover.

By choosing a family business, you’re not just making a purchase—you’re supporting a legacy and helping strengthen the fabric of your community